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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andrew Cooke

August 22, 2025

5  out of  5
rating by Andrew Cooke
"I had a fantastic experience working with Ethan. He took the time to really understand my situation and was able to save me a significant amount on my auto insurance while also bundling it with my home policy. The process was smooth, stress-free, and he explained everything clearly so I knew I was getting the best coverage for my needs. On top of the savings, his professionalism and genuine care stood out. I couldn’t be happier and highly recommend Ethan to anyone looking for an insurance agent who goes above and beyond!"
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Mary Lombard

August 21, 2025

5  out of  5
rating by Mary Lombard
"I can not praise State Farm Insurance in Louisa enough! I've been with them for over 20 years. When I went to inquire about a billing error or accident, I had never been disappointed with the friendly greeting and professionalism I received. They go out of their way to help you. Talking with them is like having a discussion with a friend who cares. Which I truly believe they do."
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Outlaw Abbyy

August 20, 2025

5  out of  5
rating by Outlaw Abbyy
"State Farm did great by this group ! I enjoy going through them for my car insurance."
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Bryant Zea

August 19, 2025

5  out of  5
rating by Bryant Zea
"Staff is incredibly helpful and friendly, had questions on my policy that I couldn't find out and they broke everything down in a comprehensive way and explained what I could do to lower my insurance."
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Myra Bellamy

August 18, 2025

5  out of  5
rating by Myra Bellamy
"My experience with this company has been nothing but exceptional. I will refer Nathan and his wonderful associates to my friends and family."
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Rick Matthews

July 11, 2025

5  out of  5
rating by Rick Matthews
"I was referred to State Farm by a friend and employee of State Farm, Virginia Blanchard. Ethan wasted no time in calling to talk about my insurance needs. In the end, he saved me a ton of money by switching my home and vehicle policies from Geico."
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Jasmine Dickerson

July 11, 2025

5  out of  5
rating by Jasmine Dickerson
"I absolutely love the customer service and inspiring words of courage they gave me after an accident and Mrs.Blanchard who works in the office is amazing she always makes sure that all is understood and she’s very reassuring"
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Byrd Rareshide

June 25, 2025

5  out of  5
rating by Byrd Rareshide
"The agents at this company have gone above and beyond. I was a high risk person to insure and they helped make sure I was covered. I just had a claim for some wind damage and even though it took a little while to get everything together, they came through and I will be able to get the repairs and clean up done. With the wind incident, I realized I was not sufficiently insured and they worked with me to up the coverage at a,reasonable price. This office is full of kind, knowledgeable people and I give them 5 stars."
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David Scales

June 24, 2025

5  out of  5
rating by David Scales
"Everyone I dealt with was great. Virginia, Kim and Courtney were fantastic at helping me get a great policy for my older home. Thank you again!"
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Kristen Marshall

June 21, 2025

5  out of  5
rating by Kristen Marshall
"Always super helpful and responsive! Highly recommend!"
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eli beard

June 20, 2025

5  out of  5
rating by eli beard
"Shoutout to my boy Ethan Cooley for putting me together and raising my auto insurance💪 All jokes aside Ethan is polite, easy to work with, and took care of me. Best part is he was the first and only person to get my payments cut in half! Ask for Ethan he’ll get you squared away"
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matt ashburn

June 19, 2025

5  out of  5
rating by matt ashburn
"Maria was extremely helpful in setting my teenager up with car insurance. With as annoying as looking up car insurance is, dealing with Maria was a pleasure."
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Tiffany Gracey

June 19, 2025

5  out of  5
rating by Tiffany Gracey
"Virginia & Maria are AMAZING! It was time for me to renew my existing policy with the same company that I've had for 3 years, and things that changed should have made my premium cheaper but it didn't! Instead, because of these wonderful ladies, they cut my monthly payment in half, literally! ♥️"
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John Keller

June 17, 2025

5  out of  5
rating by John Keller
"I just switched my homeowners and auto policies to State Farm from Erie. State Farm saved me around $150 a month with equivalent coverages. Courtney and Virginia went out of their way to make sure I had the best coverages for the money. The communication with both was fantastic and I would highly recommend contacting this agency for all your insurance needs."
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Mike Blanchard

June 6, 2025

5  out of  5
rating by Mike Blanchard
"State Farm saved me $240 in car insurance with the exact same coverage I had from Allstate. Excellent service and an excellent business."
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Hunter Workman

May 31, 2025

5  out of  5
rating by Hunter Workman
"Courtney was awesome. She made getting my life insurance policy easy and simple. The pricing was great and she was very accommodating of my needs. When you stop by here, ask for Courtney"
We responded:
"Hunter, we greatly appreciate you taking the time to give us a review! We especially appreciate you sharing your experience with Courtney, as we too think she is awesome! If we can ever be of assistance for anything further, please do not hesitate to contact us! We appreciate your business!"
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Timothy Morgan

May 10, 2025

5  out of  5
rating by Timothy Morgan
"Courtney was amazing helping me get the right policy for myself. She was able to give me great coverage and save me money thank you again."
We responded:
"Timothy, thank you so much for taking the time to leave us a review! We think Courtney is pretty awesome as well! Please let us know if there is anything we can do to help! We appreciate your business!"
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Melanie Baker

January 3, 2025

5  out of  5
rating by Melanie Baker
"Best office to help your insurance needs! Kim helped with all my policies, great follow up, responsive and made everything very easy!"
We responded:
"Melanie, thank you so much for taking the time to leave us a review! We think Kim is pretty great also! If there is every anything additional we can do for you, please don't hesitate to reach out!"
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Ashley Ramsey

November 20, 2024

5  out of  5
rating by Ashley Ramsey
"Switching to Nathan Castello State Farm has been one of the greatest things we’ve done! This team is absolutely phenomenal. Anytime we’ve called, Kim was always very attentive, kind, and helpful. More recently, Courtney made the process of adding an additional vehicle to our policy a complete breeze. She went above and beyond to ensure we had a smooth experience while also providing top notch customer service - she is amazing! Highly recommend this team!!"
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Jennifer Hawk

August 29, 2024

5  out of  5
rating by Jennifer Hawk
"No questions asked…the best move I have ever made!! Everyone within this office is always so very helpful and nice! They are ALWAYS quick to respond to anything that I need and willing to go above and beyond! I greatly appreciate the work that you all do and am so grateful to be a customer here with the State Farm family!!"
We responded:
"Jennifer, thank you so much for taking the time to leave us a review! You have been a pleasure to work with as well! Please let us know if there is anything we can do to be of assistance! "
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Chad

June 9, 2024

5  out of  5
rating by Chad
"Great agent and saved a ton"
We responded:
"Chad, thank you so much for taking the time to leave us a review and thank you for the feedback! If there is ever anything we can do to help, please just let us know! "
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M. Lowe

April 15, 2024

5  out of  5
rating by M. Lowe
"Always helpful and polite."
We responded:
"Thank you so much for taking the time to leave us a review! We appreciate you as a customer and appreciate the feedback! Please let us know if there is anything we can do to help! "
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K D

March 19, 2024

5  out of  5
rating by K D
"Very friendly, quick to respond and provide quotes. Thank you!"
We responded:
"Thank you so much for the kind words! We appreciate you giving us the opportunity to earn your business! Please let us know if we can be of any assistance in the future! Thanks again!"
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Vanessa Mundie

January 20, 2024

2  out of  5
rating by Vanessa Mundie
"The quote was higher than the one I was offered in Richmond area"
We responded:
"Vanessa, thank you for bringing this to our attention and thank you for the feedback! Quotes should not differ from Agency to Agency so we have forward that information to our Corporate Team! Please let us know if you ever need anything additional and thank you again for the information!"
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Carrie Burns

December 13, 2023

5  out of  5
rating by Carrie Burns
"After receiving little to no response from my previous SF agent, I switched to Nathan. I reached out with questions via email and Tyler/Taylor called me back, the same day. She answered ALL my questions with wonderful explanations. She even went above & beyond by helping me DMV recommendations. That's what I call great customer service!!"